Terms and Conditions

These Terms and Conditions govern your purchase and use of products and services available on Pillariwine.com. The Pillariwine Site is operated by Pillariwine Co., LTD. (hereinafter, “Pillariwine”). By purchasing or using products or services through the Pillariwine Site, you acknowledge and agree as follows:

1. General

These Terms and Conditions have been executed and delivered by you and constitute a valid and binding agreement between you and Pillariwine. You represent that you are (1) at least 18 years of age, (2) of legal age to form a binding contract, and (3) not a person barred from receiving services under the laws of Hong Kong SAR or other applicable jurisdiction.

You shall purchase and use the products and services available through the Pillariwine Site in strict compliance with these Terms of Service and all applicable laws, rules and regulations (collectively, “Laws”). All calls, emails and other communications between you and Pillariwine may be recorded.

2. Privacy

Personal information we may obtain about you via the Pillariwine Site shall be held in confidence, unless compelled to disclose by judicial or administrative process or by other requirements of law.

3. Purchases

a. Order Processing

Pillariwine may, in its sole discretion, choose to not process or to cancel your order in certain circumstances. This may occur, for example, when the product or service you wish to purchase is out of stock or has been mispriced, we suspect the request is fraudulent, or in other circumstances Pillariwine deems appropriate in its sole discretion. Pillariwine also reserves the right, in its sole discretion, to take steps to verify your identity to process your order. Pillariwine will either not charge you or refund the charges for orders that we do not process or cancel.

b. Product and Service Descriptions

Pillariwine attempts to provide accurate descriptions of products and services on the Pillariwine Site. Pillariwine does not warrant, however, that the descriptions are accurate, complete, reliable, current or error-free.

c. Pricing Information

Pillariwine strives to provide accurate pricing information regarding the products and services available on the Pillariwine Site. We cannot, however, insure against pricing errors. Pillariwine reserves the right, at its sole discretion, to not process or to cancel any orders placed for a product or service whose price was incorrectly posted on the site as a result of an error. If this occurs, Pillariwine will notify you by email. In addition, Pillariwine reserves the right, at its sole discretion, to correct any error in the stated full retail price.

d. Sale Conditions

All sales are subject to our final confirmation. All orders are confirmed by issuing the invoice. No cancellations will be accepted. Prices are subject to change without notice. All wines are offered subject to remaining unsold. Unless stated otherwise. All goods sold are strictly non-exchangeable and non-refundable. This current list cancels all previous lists.

In case of change of order after confirmation, original order will be cancelled and the new order will be opened. The original order loses rights to hold goods once, and wines which were booked by original order go to other customer who is waiting for arrival of new stock.

4. Breakages/Shortfall

All Customers are requested to examine the goods immediately upon collection or delivery for any deficiencies and/or damages. Claims (if any) must be lodged at the time of delivery, otherwise any breakages or shortfall shall be deemed to have occurred thereafter.

5. Material Adverse Change

Material Adverse Change means any event, occurrence, fact, condition, or change that is, or could reasonably be expected to cause, individually or in aggregate, unanticipated changes and extraordinary impact to (a) the results of Pillariwine’s operations or assets (b) the ability of Pillariwine to consummate the transactions contemplated hereby on a timely basis.

Pillariwine shall not be liable for any failure to meet its obligations occasioned by a material adverse change.

6. Entire Agreement

These Terms and Conditions constitute the entire agreement of between you and Pillariwine regarding the specific matters herein, and all prior agreements, letters, proposals, discussions and other documents regarding the matters herein are superseded and merged into these Terms and Conditions. If there is a conflict, these Terms and Conditions will control.

7. Severability

If any term or provision of these Terms and Conditions is invalid, illegal or unenforceable in any jurisdiction, such unenforceability shall not affect any other provision.

8. Law and Jurisdiction

All transactions contemplated under the Pillariwine Site shall be interpreted, enforced, and governed according to the substantive laws of Hong Kong SAR, and both parties irrevocably submit to the jurisdiction of the courts of Hong Kong SAR for any action or proceeding regarding transactions contemplated under the Pillariwine Site.

9. Payment

The order will be valid for 7 days upon confirmation. If payment is not received within this period , Pillariwine reserves the rights to void the order without notice or charge 2% of the sales amount as a delay interest.

10. Unsuccessful Delivery

For unsuccessful delivery due to incorrect address being provided or shortage of payment(in case of cash on delivery, cheque on delivery), customer will to be responsible for re-delivery charges, HK$250/order. We reserve the right to decline delivery of goods to any customer at our sole discretion absolutely.

11. Storage

PILLARIWINE reserves the right to levy a storage charge of HK$20 per bottle per month for wines which have been made available but not collected or delivered within 7 days of purchase. PILLARIWINE does not offer storage service normally and it is only available subject to individual circumstances. The purchased goods will not be handed or delivered without payment of storage charge.